Setting up a Handset

Modified on Fri, 29 Apr 2022 at 08:14 AM by James Crawley

So your handset has arrived - time to get connected!....firstly put it on charge!  Whilst your handset will come with some charge, we recommend that you plug it in initially and charge it for a at least 3 hours.




1.
Unpack your handset from its box and locate the charging cable. This cable may simply be a cable that is plugged into the handset, or into a charging station that the handset slots into (please refer to your handset model information for specific charging method).

Once charged switch it on.


This help article assumes you have already bought a handset or terminal for use with BroadNet's systems. If you are looking to purchase a handset, please visit the BroadNet online shop.


We now want to make sure you have the most up to date software.


2.
Locate and start up the BroadNet app if it is not currently running.
Once the app has loaded up, press and hold the BroadNet title bar to access the BroadNet PTT menu. (For the BN880 or handsets / terminals without a touchscreen, press the # key.)



This article assumes that the BroadNet app is already installed on your handset as is standard for any handset purchased from BroadNet. While it is possible to install the app on handsets bought from third parties, it is down to the customer to ensure that it is compatible. We cannot provide support for third party hardware devices , If you have bought a handset from a third party and require assistance installing the BroadNet app, please contact your handset provider.


 

3.
Once you are on the BroadNet PTT Menu, select Update.
The handset will now begin the process of checking for updates to the BroadNet app. If any updates are required, Agree to the updates to continue.



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Troubleshooting: Unable to Update BroadNet App
If the app is unable to update, please check that your SIM card is working or that you are connected to a WiFi network.
If the app is still unable to update, your handset may be set to refuse updates from an 'unknown source'. To fix this:
- Exit from the BroadNet App
- Select 'Android Settings'
- Find and open the 'Security' section
- Select 'allow Unknown Source'
- Exit Android Settings, open the BroadNet App and try updating again.



4. Once updated, its time to set up the radio with user you have just created in the Dispatch Dashboard - Click Here

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